ACCESSIBILITY STATEMENT

European Accessibility Act (EAA)

Directive (EU) 2019/882

 

1. GENERAL INFORMATION

Entity name: Riflessi S.r.l.
Website: https://www.riflessi.it 
Sector: Made-in-Italy furniture and design
Date of publication: 04 December 2025
Date of last update: 04 December 2025

 

2. COMMITMENT TO ACCESSIBILITY

Riflessi S.r.l. is committed to making its website accessible in accordance with Law No. 4 of 9 January 2004 and Directive (EU) 2019/882, known as the European Accessibility Act (EAA).
 

This accessibility statement applies to the website https://www.riflessi.it
and describes the measures adopted to ensure the accessibility of digital content for all users, including persons with disabilities.

 

3. COMPLIANCE STATUS

Compliance level: Partially compliant

 

This website is partially compliant with the requirements set out in Annex A of the UNI CEI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, due to the non-compliances and exemptions listed below.

 

4. REFERENCE STANDARDS

The website has been designed and developed in accordance with the following international standards and guidelines:
- UNI CEI EN 301 549 – Accessibility requirements for ICT products and services
- WCAG 2.2 (Web Content Accessibility Guidelines), Level AA
- Directive (EU) 2019/882 (European Accessibility Act)
- Legislative Decree No. 82 of 27 May 2022 (transposition of the EAA in Italy)

 

5. COMPLIANCE WITH THE POUR PRINCIPLES

The website has been designed in accordance with the four fundamental accessibility principles (POUR):

 

5.1 PERCEIVABILITY

- Text alternatives: Meaningful images are provided with descriptive alternative text (alt text).

- Color contrast: Adequate contrast between text and background has been implemented (minimum ratio 4.5:1 for regular text).

- Multimedia content: Video content is accompanied by subtitles and text transcripts where applicable.

- Adaptable layout: The design is responsive and adapts to various screen sizes.

 

5.2 OPERABILITY

- Keyboard navigation: All functionalities are accessible via keyboard.

- Focus indicators: Interactive elements clearly display when they receive focus.

- Skip links: Skip links are provided to allow users to jump directly to the main content.

- Hierarchical structure: Headings are used appropriately to structure content.

 

5.3 UNDERSTANDABILITY

- Clear language: Content is written in plain and understandable language.

- Form labels: Form fields include clear labels that are correctly associated.

- Error messages: Errors are clearly indicated with suggestions for correction.

- Consistency: Navigation and interface design remain consistent across all pages of the website.

 

5.4 ROBUSTNESS

- Valid markup: HTML code complies with W3C standards.

- Compatibility with assistive technologies: The website is compatible with screen readers (NVDA, JAWS) and other assistive technologies.

- ARIA attributes: ARIA (Accessible Rich Internet Applications) attributes are used to enhance the accessibility of dynamic components.

 

6. NON-ACCESSIBLE CONTENT

The content listed below is not currently fully accessible for the following reasons:

 

6.1 Partial non-compliance with the applicable legislation

Some areas of the website present accessibility limitations that are currently being addressed:

 

- 1.1.1 Non-text Content (Level A): Certain decorative images within the product catalogue may not be correctly marked as decorative.

- 1.4.3 Contrast (Minimum) (Level AA): Some graphic elements may not meet the minimum contrast ratio of 4.5:1 across all sections.

- 2.4.4 Link Purpose (In Context) (Level A): Some links may require more explicit and descriptive labelling.

- 3.2.4 Consistent Identification (Level AA): Some components may exhibit inconsistencies in labelling across different pages.

- 4.1.2 Name, Role, Value (Level A): Certain custom interactive components may require additional ARIA attributes.

 

6.2 Third-party content

- Third-party plugins and widgets (e.g., maps, chat tools, embedded videos) may not be fully compliant with accessibility standards.

- Historical PDF documents uploaded prior to the implementation of accessibility standards.

 

7. REMEDIATION PLAN

Riflessi S.r.l. is committed to progressively improving the accessibility of its website through the following actions:

- Periodic accessibility audits (at least once per year)

- Ongoing training of the development team on accessibility standards

- Progressive remediation of identified non-compliances

- Testing with users with disabilities and with assistive technologies

- Continuous implementation of improvements based on user feedback

- Annual updates to this accessibility statement (at least once per year)

 

8. ASSESSMENT METHODOLOGY

The accessibility evaluation of the website was carried out through:

- Automated audits using validation tools (WAVE, Axe DevTools, Lighthouse)

- Manual review of representative website pages

- Testing with assistive technologies (NVDA and JAWS screen readers)

- Keyboard-only navigation testing

- Verification of compliance with color contrast requirements

 

9. FEEDBACK AND CONTACT INFORMATION

Riflessi S.r.l. is committed to the continuous improvement of the accessibility of its website. Users are encouraged to report any accessibility issues encountered while browsing.

 

Accessibility Officer: Riflessi S.r.l.

Email: accessibilita@riflessi.it

Telephone: +39 085 9031054

Address: Via Nino Pace 58, 66026 Ortona (CH), Italy

 

Reports will be processed within 30 working days from receipt. In the event of an unsatisfactory response or lack of response, users may submit a complaint to the Agency for Digital Italy (AgID) using the form available on its institutional website.

 

10. COMPLAINT PROCEDURE

If the user receives an unsatisfactory response, or no response within 30 days from the submission of the report, they may:

- Submit a complaint to the Digital Ombudsman (pursuant to Article 17 of the Italian Digital Administration Code – CAD)

- Report the non-compliance to AgID using the form available on the website www.agid.gov.it

- Contact the competent authorities as provided for under national legislation.
 

11. COMPATIBILITY WITH ASSISTIVE TECHNOLOGIES

The website has been tested with the following assistive technologies and browsers:

 

Screen readers:

- NVDA (NonVisual Desktop Access) – latest version

- JAWS (Job Access With Speech)

- VoiceOver (macOS and iOS)

 

Supported browsers:

- Google Chrome (latest versions)

- Mozilla Firefox (latest versions)

- Microsoft Edge (latest versions)

- Safari (macOS and iOS)

 

12. EXCLUSIONS AND EXEMPTIONS

Pursuant to Article 3, paragraph 1-bis, of Legislative Decree 82/2022, the following are exempt from accessibility requirements:

- Content published before 28 June 2025 (transitional period until 28 June 2030)

- Archival content not essential for active administrative processes

- Third-party content not funded or developed by the organisation and not under its control

 

13. ADDITIONAL INFORMATION

Corporate certifications: 100% Made in Italy Certificate
Italy X – CERTIFIED ITALIAN EXCELLENCE (Il Sole 24 Ore)

Primary language of the website: Italian

Available languages: Italian, English, French, Spanish

 

14. LEGAL REFERENCES

- Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 (European Accessibility Act)

- Legislative Decree No. 82 of 27 May 2022 – Implementation of Directive (EU) 2019/882 on accessibility requirements for products and services

- Law No. 4 of 9 January 2004 – Provisions to support access for persons with disabilities to information technology tools

- UNI CEI EN 301 549 – Accessibility requirements for ICT products and services

- WCAG 2.2 (Web Content Accessibility Guidelines) – W3C

- AgID Guidelines on the accessibility of information technology tools

 

15. COMMITMENT TO FUTURE UPDATES

Riflessi S.r.l. undertakes to:

- Update this accessibility statement at least once per year or whenever significant changes are made to the website

- Continuously monitor the website’s compliance status

- Implement emerging best practices in digital accessibility

- Achieve full compliance with WCAG 2.2 Level AA standards by 28 June 2025

- Integrate accessibility requirements into all new website developments and updates

 

Date: 04 December 2025

Riflessi S.r.l.

 

Note: This statement has been drafted in accordance with Article 13, paragraph 2, of Directive (EU) 2019/882 and the AgID guidelines. It is publicly accessible on the company’s website and is periodically updated to reflect the current compliance status.

 

 

DOWNLOAD THE ACCESSIBILITY STATEMENT IN PDF FORMAT HERE

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