FAQs

where to buy Riflessi products
Riflessi does not sell its products on line and does not allow its retailers to sell them on line either. Riflessi does not have contractual relationships with businesses (or their websites) that are not part of its network of authorized retailers. Therefore, Riflessi cannot guarantee the authenticity and quality of products purchased from unauthorized retailers or on line as they are not under warranty or assistance service.
Riflessi’s widespread sales network includes over 300 authorized Sales Points or Stores located throughout Italy. If you are looking for a retailer close to home please consult the website: https://www.riflessi.it/cerca-un-rivenditore/ and provide your city of residence to find the one nearest you.
Riflessi delivers all finish products in stock within 30-40 days of the date the order is placed, while special request finishes, RAL colour standard finishes and custom-made products (when possible) are delivered within 45-60 days of the date the order is placed.
Please request information regarding the delivery date of products ordered directly at the Sales Point or Store where you have made your purchase. Riflessi, pursuant to its privacy policy, cannot disclose information to the final recipient regarding orders for products distributed through Sales Outlets.
Riflessi sells its products through its network of Sales Points and not on line for the purpose of guaranteeing delivery and assembling service carried out at Sales Points. Once the assembly has been completed, please verify with the operators that everything is in working order and that the purchased product includes all necessary mechanisms. Please request to be shown how it works and test it with the assembly operator. Keep the product instructions found in its packaging and read them closely before using it. Please keep all documentation received in case you need it at a future date.
warranties and assistance Riflessi
The legal warranty of the product is issued directly from the retailer who sold the customer the product. Therefore, it is the authorized retailer who must verify any problems and responsibilities and request assistance services with the company if necessary.
The legal warranty issued by the retailer to the consumer is valid for two years as of the delivery date of the product from the company to the retailer.
The legal warranty covers any lack of conformity of the product in terms of the sales contract at the moment of delivery i.e. manufacturing defects that may occur during the 24-month period with the exception of defects that are incurred (i.e. when the instructions provided have not been followed, accidental bumps, stains or due to lack of/ poor maintenance etc.). Therefore, the legal warranty is not valid if damage is caused by the consumer after delivery.
In order to request product service under warranty you must contact the Sales Point where you purchased your product directly and provide: Purchase documentation (a copy of your receipt, invoice etc.) A clear description of the problem; - a photo that documents the condition of the product. The Sales Point will contact Riflessi and determine the best service solution.
technical information Riflessi
On our website where the product’s data sheet is posted. you can find technical information and available finishes. If the information you request is not there please contact the Riflessi Sales Point or Store nearest you or send an e-mail to: info@riflessi.it.
Riflessi chairs in classic and modern styles are made with epoxy-coated metal frames and completely upholstered in rawhide, soft leather, faux leather, faux nubuck or cloth and with varnished, chromed or wooden legs to guarantee a top-quality 100% Italian product. Do not stand on the seat, do not rock or sit on the backrest. We are not to be held responsible for any misuse of the product. For indoor use only.
Riflessi mirrors are made with top-quality silvered glass and their width varies depending upon the model and size of each article. The back is set up with steel hooks for hanging the mirror on a wall or with a folded and perforated metal sheet for hooks. Frames are made in aluminium, steel, varnished metal, mirror, glass, polycarbonate, wood, medium-density fibreboard (MDF) or covered in gold leaf, silver leaf, white gold leaf, black gold or bronze. Metal frames are made with 20/10 laser cut sheet metal and epoxy-coated. Wooden frames are in solid wood or durmast oak-covered MDF and varnished with the finishes found in our catalogue. Frames covered in gold and silver leaf are handcrafted and protected by transparent water- soluble paints.
The portions in wood are made in solid wood, MDF or engineered wood covered with durmast wood and varnished with the finishes found in our catalogue. Crystal tops for tables, low tables, consoles, cupboards and display cases have a width of 15, 12, 10, 8 or 6 tempered millimetres. The metallic portions are in stainless steel or in epoxy-coated metal. The tracks are in polished or anodized/burnished aluminium.
Table sides and tops are honeycombed -a width of 8 centimetres - and covered in durmast oak varnished and/ or lacquered with the finishes found in our catalogue. Dividing slats and backrests are made in engineered wood covered with durmast wood varnished and/or lacquered with the finishes found in our catalogue. The gold or silver leaf slats are handcrafted and protected by transparent water soluble paints.
Storage units with varnished or wood-covered surface. Slats in MDF or steel; tops and sides in MDF or steel and cut at a 45° angle.
maintenance and cleaning of Roflessi products
Use only a damp cloth to clean products. In order to maintain the product correctly, we advise you to keep it away from direct sunlight. Follow the directions indicated in the specific technical information. Do not use the product for purposes other than those regarding its category. Contact the retailer for more detailed information. Dispose of the product properly after its use by bringing it to companies specializing in recycling and/or disposal.
Fabrics used for Riflessi chairs are water-repellent and shrink-proof. Clean it promptly when stained by: PENS: promptly apply clear rubbing alcohol. Then brush with neutral detergent and machine wash. MILK, BUTTER, OIL: promptly blot the stain with paper towels. Then brush with neutral detergent and machine wash. BEVERAGES: rinse immediately with water and neutral soap. Then machine wash. ADHESIVES AND CHEWING GUM: harden with ice, remove residual material, apply a lubricant solution and let dry. If necessary, repeat and then machine wash. FOOD RESIDUAL: brush with water and neutral soap or a solution of water and 20% alcohol. Then machine wash.
WASHING — Gently dust and in case of light stains, clean surface with a damp cloth with a solution of neutral detergent then rinse with water without wringing. Let dry inside out, avoiding direct sunlight. Iron inside out with iron at a low temperature. For localized or darker stains (oil, grease, cosmetics, ink, coffee, liquor, chewing gum etc.), we advise you to follow these instructions: promptly dissolve the stain with ethyl alcohol (colourless liquid) diluted with water at 20%, blot and then clean with a solution of neutral detergent. Rinse well. GENERAL WARNINGS — Light colours should not be in contact with fabrics and clothing that has been treated with unfixed dyes or with low colour fastness (i.e. the indigo colour used in garments like jeans) so as to avoid dye stains and rings whose removal cannot be guaranteed.
Riflessi chairs can be cleaned easily and regularly with a soft dry cloth for dusting or, in case of light stains, a damp cloth or one soaked in a solution of water and neutral detergent to be applied to the chair’s surface. Be careful to dry it immediately and do not rub the stain. Blot it gently from the outer part towards the centre of the stain. For localized or darker stains (oil, grease, cosmetics, ink, coffee, liquor etc.) we advise you to take prompt action in order to avoid penetration and absorb them immediately with a dry cloth or paper towel then promptly dissolve the stain with ethyl alcohol diluted with water at 20%, blot and then clean with a solution of neutral detergent and rinse well. Do not use solvents or abrasive products. For the lasting beauty of products upholstered in leather or rawhide: - Keep the product as far away as possible from sources of heat like radiators and heaters; - Avoid direct sunlight or very powerful artificial sources of light; Possible natural marks, imperfections, variations in grains or slight differences in colour in comparison with the sample are not to be considered defects. They are characteristic elements of real leather or rawhide which confirm their authenticity.
WASHING — Dust gently and in case of stains, use a damp cloth on the surface or a solution of neutral detergent, rinse with water without wringing. Let dry inside out, avoiding direct sunlight. Iron inside out with iron at a low temperature. Do not use solvents. GENERAL WARNINGS — Light colours should not be in contact with fabrics and clothing that has been treated with unfixed dyes or clothing with low colour fastness so as to avoid dye stains and rings whose removal cannot be guaranteed.
For periodical clearing of products in wood: use a cloth dampened with neutral soap that has been generously diluted in water or use a specific product. Always dry thoroughly after each application with a dry cloth or paper towels. Do not use abrasive products. For surfaces with opaque finish: do not use wax-based wood products or other similar products that could make the surface glossy. In case of accidental spills (substances or liquids) blot the surface immediately with paper towels or a clean, dry cloth. Avoid the vicinity of sources of heat. Expose surfaces in veneered or lacquered wood to the light in a homogenous manner like opening the table extensions located inside the frames periodically or moving objects like vases and other accessories setting on the surface from time to time. Avoid letting liquids or chemical products used to clean floors be absorbed by parts of the table that are in contact with the floor.
Dust the surfaces regularly with a microfiber cloth. Clean with a soft cloth and an ALCOHOL FREE antistatic furniture spray or a solution of water and neutral detergent. Do not use any type of alcohol or abrasive substance or an abrasive cloth/sponge.
Blot stains with a cloth or paper towel. For periodical cleaning use a sponge dampened with a small amount of diluted neutral detergent or use specific products. Dry carefully. Do not use abrasive products.
Never place very hot or very cold items on the surfaces in order to avoid thermal shock effects and cracks. Keep hard or sharp objects away from the tops. For periodical cleaning of the crystal tops use specific liquid detergents for cleaning glass (they can be easily purchased) or neutral detergent. Do not use powdered detergents or any other abrasive substances that leave scratches.
Laminam ceramic is a material which is very well-suited to the kitchen since it is an anti-bacterial agent. Moreover, it is highly resistant to: mechanical stress, chemical products, wear and tear, scratches, deep abrasions, fire/heat and mould.

IF YOU HAVE NOT FOUND THE ANSWER TO YOUR QUESTION, WRITE US AND CONTACT US HERE.